Help Center
Everything you need to know about playing at filibet — from creating your account and making deposits to claiming bonuses and staying safe. Browse by category or scroll through all questions below.
Before You Start
This FAQ page covers the most common questions Filipino players ask about filibet — from the basics of signing up to the finer details of how withdrawals work, how bonuses are calculated, and what filibet does to keep your account safe. We update this page regularly to reflect the latest filibet features and policies.
If you cannot find the answer you are looking for here, filibet's support team is available 24/7 via live chat on filibet.vip. You can also reach us by email at support at filibet.vip — we typically respond within a few hours.
All Questions
Creating a filibet account is straightforward. Visit filibet.vip and click the Register button. You will be asked to provide your full name, date of birth, email address, mobile number, and a secure password. After submitting your details, verify your email address using the link sent to your inbox.
Once your email is verified, you will need to complete identity verification (KYC) before you can make your first deposit. This involves uploading a valid government-issued ID — a Philippine passport, driver's licence, or SSS/UMID card are all accepted.
Important: You must be at least 21 years old to register with filibet. This is a strict requirement under Philippine law and PAGCOR regulations.
No. filibet strictly enforces a one account per player policy. Each player is permitted only one registered account. Creating duplicate accounts is a violation of filibet's Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances or bonuses.
If you have forgotten your login details, use the Forgot Password feature on the login page rather than creating a new account.
filibet requires identity verification in compliance with PAGCOR regulations and the Philippine Anti-Money Laundering Act (AMLA). You will need to provide:
KYC verification is typically completed within 24–48 hours of document submission.
Go to the filibet login page and click Forgot Password. Enter the email address associated with your account and filibet will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam folder or contact filibet support via live chat.
filibet accepts the following payment methods for Filipino players:
All transactions on filibet are processed in Philippine Peso (PHP / ₱). filibet does not accept credit cards for gambling deposits, in line with current Philippine regulations.
The minimum deposit at filibet varies by payment method. As a general guide:
Exact minimums are displayed at the time of deposit in your filibet account cashier. Deposit limits may also be affected by any responsible gaming limits you have set on your account.
Most filibet deposits are credited instantly or within a few minutes:
If your deposit has not appeared after 2 hours, contact filibet support via live chat with your transaction reference number.
Log in to your filibet account, go to the Cashier section, and select Withdraw. Choose your preferred withdrawal method, enter the amount, and confirm. Your KYC verification must be complete before any withdrawal can be processed.
Withdrawals are sent to the same payment method used for your most recent deposit where possible, as a security measure to prevent fraud.
Processing times vary by method:
filibet's internal processing window is up to 24 hours. After that, the timeline depends on your bank or e-wallet provider. Withdrawals requested on weekends or Philippine public holidays may take slightly longer.
Minimum withdrawal at filibet is generally ₱500 across all methods. Maximum withdrawal limits depend on your account verification level and the payment method selected. Fully verified accounts enjoy higher withdrawal limits. Contact filibet support for details on your specific account limits.
filibet offers a welcome bonus for new players on their first deposit. The exact bonus amount and terms are displayed on the filibet promotions page at the time of registration. Bonuses are subject to wagering requirements before any winnings can be withdrawn.
Note: Bonus terms change regularly. Always read the full terms and conditions of any filibet promotion before opting in.
A wagering requirement (also called a playthrough requirement) means you must wager the bonus amount a certain number of times before you can withdraw any winnings derived from it. For example, a ₱1,000 bonus with a 20x wagering requirement means you must place ₱20,000 in total bets before the bonus converts to withdrawable cash.
Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games like baccarat or roulette may contribute less. Check the specific bonus terms on filibet for exact contribution rates.
No. Bonus funds and any winnings generated from them cannot be withdrawn until the full wagering requirement has been met. If you choose to withdraw before completing the wagering requirement, filibet will remove the bonus and any associated winnings from your account, and only your original cash balance will be returned.
filibet offers a wide range of games for Filipino players, including:
The full game library is accessible after logging in to your filibet account.
Yes. All filibet games use certified Random Number Generator (RNG) technology, which ensures that every game outcome is completely random and cannot be predicted or manipulated. filibet's RNG systems are tested and certified by independent third-party auditors.
Live casino games use physical cards, wheels, and dice operated by real dealers in a studio environment — the randomness is inherent in the physical process, not software.
The Return to Player (RTP) percentage for each slot game is displayed in the game's information panel. RTP represents the theoretical long-term payout percentage — it does not guarantee results in any individual session.
Yes. filibet is fully optimised for mobile play. The filibet.vip website is responsive and works smoothly on Android and iOS smartphones and tablets. You can access all games, make deposits and withdrawals, and manage your account directly from your mobile browser — no app download required.
For the best mobile experience, filibet recommends using the latest version of Chrome (Android) or Safari (iOS) with a stable internet connection.
filibet uses SSL/TLS encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and is never sold to third parties. filibet's data handling practices comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173).
For full details on how filibet collects, uses, and protects your data, please review our Privacy Policy.
If you suspect your filibet account has been accessed without your permission, take these steps immediately:
filibet's security team will investigate and respond promptly to any reported account compromise.
Log in to filibet and go to Account Settings → Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Lowering a limit takes effect immediately. Raising a limit requires a 7-day cooling period to give you time to reconsider.
filibet strongly encourages all players to set limits proactively — before a problem develops, not after.
Self-exclusion permanently or temporarily closes your filibet account. Go to Account Settings → Responsible Gaming → Self-Exclusion, choose your exclusion period (6 months, 1 year, 3 years, or permanent), and confirm. Your account will be closed within 24 hours and you will be opted out of all marketing.
Self-exclusion cannot be reversed during the chosen period. For immediate assistance, contact filibet's 24/7 live chat support. For more information, visit our Responsible Gaming page.
Gambling is addictive. Know when to stop.
The minimum age to register and play at filibet is 21 years old. This is a strict legal requirement under Philippine law and PAGCOR regulations. filibet verifies the age of all players during the KYC process. Any account found to belong to a player under 21 will be immediately closed and all funds returned.
If you are aware of a minor attempting to access filibet, please report it to our support team immediately.
If a game disconnects mid-round, filibet's system records the state of the game at the point of disconnection. When you reconnect and reopen the game, it will resume from where it left off, or the round will be resolved automatically according to the game's rules. Your bet is not lost due to a technical disconnection.
If you believe a disconnection has resulted in an incorrect outcome or missing funds, contact filibet support with the game name, date, time, and approximate bet amount. Our team will investigate using server-side logs.
Slow loading can be caused by several factors. Try these steps:
If the issue persists, contact filibet support — it may be a temporary platform issue that our team is already working on.
Why filibet
Top up your filibet account in seconds using GCash or Maya — the two most popular e-wallets in the Philippines. No waiting, no hassle, just instant play.
filibet's support team is available around the clock via live chat. Whether you are in Manila, Cebu, Davao, or Quezon City, help is always just a click away.
filibet operates in alignment with PAGCOR guidelines for online gaming in the Philippines, giving Filipino players confidence that they are playing on a compliant platform.
Play any filibet game on your smartphone or tablet without downloading an app. The filibet mobile site is fast, responsive, and works on all modern devices.
From live baccarat and slots to bingo and specialty games like Treasure Hunt and Wild Bounty Showdown — filibet has something for every type of Filipino player.
Deposit limits, loss limits, session timers, cooling-off periods, and self-exclusion — all available instantly in your filibet account settings, free of charge.
Still Need Help?
Can't find the answer in our FAQ? filibet's support team is ready to help you 24 hours a day, 7 days a week.
Ready to Play?
Got your questions answered? Create your filibet account now and start playing your favourite casino games, slots, and bingo — all in Philippine Peso.
21+ only · Gambling is addictive. Know when to stop. · PAGCOR guidelines apply